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Patient Participation Group

The Practice would like to set up a Patient Reference Group, whose membership comprises of patients from Manchester Road Surgery. The aim of the group is that by working together we can continue to develop and improve the services we are able to offer patients.

If you are interested in this we would be glad to hear from you. If you would like to be a part of our group please contact us on Tel (01282) 420680 asking to become a member of the patient participation group.

Terms of Reference and Aims and Objectives of the Group

Members of the group are happy to be contacted if you have any issues you would like to discuss with them.

Practice Representatives:

Dr N Tattersall (Partner)
Dr R Alvi (Partner
Claire Edwards (Practice Manager)
To be nominated

Information on our  PPG!

What is a PPG?

We would like to recruit patients whom we will send a few brief surveys to complete online over the next year. This group will need to represent the diversity of our practice population.

What is the aim?

We will use your results from the surveys to help understand and plan the priority areas for the practice to develop in the future. These priority areas can then be explored and we would ask a wider audience for their opinions on the areas YOU see as important.

Will it take long?

No – we will use email to communicate and produce on-line surveys for you to complete. We do not intend to meet face-to-face as we feel a virtual group will allow a wider range of our patients to participate.

If you are interested in taking part please send an email to: including your name and date of birth and quote ‘vPRG’ (Do NOT use this email for any other purpose – we can not reply to medical problems)

Some common questions you may have:

Q: Will my doctor see my replies?

The GPs and a few administrative staff will see the results but they will all be anonymous. They will NOT be attached to your medical records.

Q: Will the questions you ask me be medical or personal?

No – we will only ask general questions about the practice and services. They will be in a short internet based question format.

Q: Who else will be able to access my contact details?

Your contact details will be kept safely and securely and will only be used for this purpose. We will not share them with anyone else.

Q: How often will you contact me?

Not very often. We would think it will be 2-3 times over the next year and all will be via email or via post if an e-mail address is not available.

Q: What if I no longer wish to be involved?

Just let us know and we can remove you from our reference group contact. This will have no impact on your usual medical care.


2017 Survey Results & Action plan

Manchester Road Surgery new ppg survey.docx

Survey action plan 2017.docx

2016 Survery Results & Action Plan

Manchester Road Surgery new ppg survey template march 2016.docx

action plan 2016.docx

2015 Survey Results & Action Plan

Practice Survey Results (.docx)

Patient Participation Report (.docx)

Practice Survey Action Plan (.docx)

2014 Survey Results & Action Plan

Practice Survey Results (.docx)

Comments from Practice Survey (.docx)

Practice Survey Action Plan (.docx)

PPG Report (.doc)

2013 Survey Results & Action Plan

PPG Survey Result (.doc)

Patient Participation Report (.doc)

Patient Survey Action Plan (.doc)

2012 Survey Results & Action Plan

Virtual PPG Survey Results (.rtf)

Patient Participation Report (.doc)

PPG Survey Results Action Plan (.rtf)

Your Neighbourhood Professionals. Just a Click Away! Private physiotherapist in Lancaster
187-189 Manchester Road, Burnley, BB11 4HP
  • Telephone 01282 420680
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Private physiotherapist in Lancaster
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